{"id":1121,"date":"2023-01-14T21:08:12","date_gmt":"2023-01-14T21:08:12","guid":{"rendered":"https:\/\/desfigura.com\/?page_id=1121"},"modified":"2023-02-22T18:57:43","modified_gmt":"2023-02-22T18:57:43","slug":"refund_policy","status":"publish","type":"page","link":"https:\/\/desfigura.com\/pt\/refund_policy","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1121\" class=\"elementor elementor-1121\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e012f8 e-flex e-con-boxed e-con e-parent\" data-id=\"6e012f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3c4c5 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"5f3c4c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Reembolsos e Devolu\u00e7\u00f5es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5721de6 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"5721de6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A nossa pol\u00edtica de reembolso e devolu\u00e7\u00f5es  \u00e9 de 30 dias.<br \/>Passados os 30 dias da compra, infelizmente n\u00e3o \u00e9 poss\u00edvel solicitar reembolso ou troca.<br \/>*(exce\u00e7\u00f5es podem ser aplicadas, entre em contato connosco para que possamos avaliar o caso)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f9e617 elementor-widget__width-initial ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"2f9e617\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para ser eleg\u00edvel para um reembolso, as seguintes condi\u00e7\u00f5es ter\u00e3o de ser satisfeitas:<\/p>\n<ul>\n<li>o produto n\u00e3o pode ter sido usado e deve estar nas mesmas condi\u00e7\u00f5es em que o recebeu;<\/li>\n<li>a embalagem original pode ser necess\u00e1ria;<\/li>\n<li>podemos exigir um recibo ou uma prova de compra.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a12445 elementor-alert-info ob-has-background-overlay elementor-widget elementor-widget-alert\" data-id=\"7a12445\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">NOTA<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">Solicita-se que informe sempre a Desfigura atrav\u00e9s do email: shop@desfigura.com.<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13e7a0c elementor-widget__width-initial ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"13e7a0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Devolu\u00e7\u00e3o\/Troca de Produtos Defeituosos<\/h5>\n<p>O cliente tem o direito de devolver (ou trocar) os produtos entregues se se verificar que apresentam defeitos ou outras n\u00e3o conformidades em rela\u00e7\u00e3o aos produtos comprados.<\/p>\n<p>Ressalva-se a hip\u00f3tese em que, no ato de compra, o consumidor tenha sido devidamente informado da falta de conformidade do bem e a tenha expressamente aceitado, nos termos legais e regulamentares aplic\u00e1veis.<\/p>\n<p>Caso o produto n\u00e3o tenha sido usado, a devolu\u00e7\u00e3o pode ser feita no per\u00edodo de 30 dias ap\u00f3s a rece\u00e7\u00e3o da encomenda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7f2cce elementor-widget__width-initial ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"c7f2cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Devolu\u00e7\u00e3o de Produtos por Desist\u00eancia<\/h5>\n<p>Se por qualquer motivo n\u00e3o estiver satisfeito com os produtos que encomendou pode proceder \u00e0 devolu\u00e7\u00e3o dos mesmos, no prazo de 30 dias de calend\u00e1rio ap\u00f3s a rece\u00e7\u00e3o, desde que:<\/p>\n<ul>\n<li>Os produtos n\u00e3o tenham sido lavados ou utilizados;<\/li>\n<li>Os produtos mant\u00eam as suas caracter\u00edsticas originais e a embalagem n\u00e3o est\u00e1 danificada (as embalagens abertas cuidadosamente n\u00e3o ser\u00e3o consideradas danificadas);<\/li>\n<li>O produto est\u00e1 completo (ex. ambos os itens de um par t\u00eam de ser devolvidos);<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6a4a2 elementor-widget__width-initial ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"ac6a4a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Itens N\u00e3o Reembols\u00e1veis<\/h5>\n<p>V\u00e1rios tipos de itens s\u00e3o considerados n\u00e3o reembols\u00e1veis:<\/p>\n<ul>\n<li>cart\u00f5es presente\/oferta;<\/li>\n<li>produtos ou items digitais;<\/li>\n<li>produtos que tenham sido adulterados ou sofrido altera\u00e7\u00f5es;<\/li><li>produtos em promo\u00e7\u00e3o\/saldos;<\/li>\n<li><strong>produtos customizados<\/strong> ou de alguma forma <strong>personalizados<\/strong> <strong>.<\/strong> (exce\u00e7\u00f5es podem ser aplicadas!)<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2376472 elementor-widget__width-initial ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"2376472\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Devolu\u00e7\u00e3o de Encomendas<\/h5>\n<p>Para devolver o seu produto, pode:<\/p>\n<ul>\n<li>enviar o seu produto pelo correio para:\n<pre>DESFIGURA<br \/>Rua Dr. Avelino Germano, 81<br \/>4800-150 Guimar\u00e3es<br \/>Portugal<\/pre>\n<\/li>\n<li>OU, deslocar-se, presencialmente, \u00e0 loja da Desfigura em Guimar\u00e3es;<br \/><br \/><\/li>\n<\/ul>\n<hr \/>\n<p><br \/>Caso decida enviar o produto a devolver pelo correio ter\u00e1 de suportar as despesas de envio.<br \/>No entanto, os custos de envio podem (ou n\u00e3o) ser reembolsados dependendo do motivo da devolu\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd226ba elementor-alert-warning ob-has-background-overlay elementor-widget elementor-widget-alert\" data-id=\"bd226ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">ATEN\u00c7\u00c3O:<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">Considerar sempre a utiliza\u00e7\u00e3o de um servi\u00e7o de transporte com rastreio ou a aquisi\u00e7\u00e3o de um seguro de transporte. \n<br \/>\nN\u00e3o podemos garantir que iremos receber o seu artigo devolvido.<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a65572b elementor-widget-divider--view-line ob-has-background-overlay elementor-widget elementor-widget-divider\" data-id=\"a65572b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc022d elementor-widget__width-initial ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"cfc022d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Reembolsos<\/h5>\n<p>Uma vez recebida e inspeccionada a sua devolu\u00e7\u00e3o, enviar-lhe-emos uma mensagem de e-mail para o notificar de que recebemos o seu artigo devolvido. Iremos tamb\u00e9m notific\u00e1-lo da aprova\u00e7\u00e3o ou rejei\u00e7\u00e3o do seu reembolso.<\/p>\n<p>Se for aprovado, ent\u00e3o o seu reembolso ser\u00e1 processado, e um cr\u00e9dito ser\u00e1 automaticamente aplicado ao seu cart\u00e3o de cr\u00e9dito ou m\u00e9todo original de pagamento, dentro de um certo n\u00famero de dias. (dependendo do m\u00e9todo de pagamento original).<\/p>\n<hr \/>\n<p><br \/>Caso a sua devolu\u00e7\u00e3o tenha como motivo justificado a exist\u00eancia de defeito ou n\u00e3o conformidade com os produtos encomendados, a Desfigura suportar\u00e1 as despesas de envio e devolu\u00e7\u00e3o (quando existam). Caso a sua devolu\u00e7\u00e3o tenha sido feita por outros motivos que n\u00e3o os da exist\u00eancia justificada de defeito ou n\u00e3o conformidade dos produtos encomendados, a Desfigura n\u00e3o efetuar\u00e1 o reembolso dos custos com o envio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f81ac6d e-flex e-con-boxed e-con e-parent\" data-id=\"f81ac6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab52fcc e-con-full e-flex e-con e-parent\" data-id=\"ab52fcc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-379d605 elementor-cta--valign-middle elementor-cta--skin-cover elementor-bg-transform elementor-bg-transform-move-down elementor-animated-content ob-has-background-overlay elementor-widget elementor-widget-call-to-action\" data-id=\"379d605\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/desfigura.com\/wp-content\/uploads\/2018\/03\/cropped-Illustrated-Notebooks-Set-1024x615.jpg);\" role=\"img\" aria-label=\"Cropped-Illustrated-Notebooks-Set.jpg\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tPrecisa de ajuda?\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-md\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjkyOSIsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\tContacte-nos!\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Our refund and returns policy lasts 30 days.If 30 days have passed since your purchase, we can&#8217;t offer you a full refund or exchange.*(exceptions may apply, please contact us so we can evaluate your case scenario) To be eligible for a return, the following conditions shall be met: your item must [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1121","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5 - 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